Clúid Housing Association’s vision is to build and manage quality homes and to serve communities. This reflects our mission that good housing provides the platform for social progress. We have thought a lot about the best ways in which we can deliver this mission and vision and have agreed the following action based core values as we want to be known by our customers and partners for what we do:
- We are a Professional Housing Manager and Developer
- We pioneer new solutions for those in housing need
- We listen to our residents and act on what they say
- We are easy to do business with
- We support other housing and care providers
- We deliver Regional services supported by national office
- We drive up standards for the sector
Clúid was set up on foot of government policy promoting the development of housing associations in Ireland during the late 1980’s and early 1990’s. The Association was registered as a company in February 1994. It is a social business being a registered charity and a non-profit organisation.
For its first seven years it was called St. Pancras Housing Association (Ireland) after the London-based housing association of the same name which has been providing social housing since the 1920’s. St. Pancras’s links with the Irish community in London led them to establish and assist their Irish sister organisation in these early years.
Ard Carrig, Carrigtwohill
The Association quickly adopted its own identity as a dedicated Irish housing organisation which through the provision of housing aims to facilitate the creation of homes and communities where people want to live and settle. Clúid is an Irish word meaning ‘the seat beside the fire’ – the corner seat that was vacated for the guest, or reserved for the venerable elderly member of the family. The concept expressed here of neighbourliness and home is central to Clúid’s work.
Mill Place, Bandon
Clúid has developed housing in almost every county in Ireland. Over our 15 years in existence we have developed over 4,000 properties which are occupied by households who have come from local authority housing lists.
In 2002 the Association set up a regional structure to for the Association. For Clúid’s Board, local management structures were the key to delivering quality services. The Association operates through its 3 regional centres in Cork, Dublin,and Galway. Each region is managed by a Regional Director and the National Office provides support to the regional business centres.
All regions are committed to the corporate mission to build and manage quality homes and to serve communities. This narrative draws on contributions from the four Regional Directors.
Cluid’s core business continues to be managing and developing general needs social rented households. The following objectives apply to all regions:
1 Provide excellent housing management services to meet the needs of wide range of households in an efficient and cost effective way
2 Maintain development activity by continuing to develop at a steady rate, especially in identified key locations.
3 Embrace new business to provide a managing agent service for LA and other social housing providers.
4 Maximise our rental income by ensuring stringent processes are in place and followed for minimising voids and reducing and preventing arrears.
5 Continuous improvement listening to our customers and use their comments to design services that meet their needs and preferences.
6 Invest in our staff by providing appropriate and accredited training for continuing professional development.
Sutton’s Court, Mitchelstown
Clúid currently has just over 4,000 households.In the Southern Region we have nearly 1300 units in management, spread throughout Cork, Kerry, Limerick, Tipperary,Kilkenny and Waterford. The households who are housed in our properties are drawn from the local waiting lists maintained by the local authority. They come to Clúid attracted by good design, secure tenancies and affordable rents. Households remain with Clúid because they receive a quality housing management service.
Most tenants come from local authority waiting lists. There are circa 50,000 households in Ireland on waiting lists and with the recession deepening the need for social housing has never been greater. Clúid therefore regards local authority partners as key customers also and will work closely to provide the types of housing local authorities need in the right places to meet their housing duties.
Clúid is committed to listening to its customers and expanding its services so that more needs can be met, such as those of people faced with losing their homes through lack of funds to pay the mortgage.
Through the provision of soundly built, well located, secure and affordable housing a home with Clúid becomes the platform for social progress.
For Further information:
Cluid Housing Association
18 White Street
Cork
Tel. 021 5006500
Mobile. 087 9087919
E-mail. Tim Porter at: tporter@cluid.ie
Web: www.cluid.ie
